• 12-Month Sock Sure Guarantee
  • Shop Non Subscription: Click Here
  • Rated Excellent on Trustpilot

Frequently asked questions

Product & Packaging

Where are the socks made?

Our socks are designed by our team in London and then manufactured at a family-run factory in Portugal, who are experts at achieving our more complex weaves and designs.  The only exceptions are our Cashmere and Welly collection, which are delicately crafted in Scotland.

What’s the composition of the socks?

There is a reason why most clothes are made of cotton – it is a lightweight but durable fibre that holds its colour and shape with multiple washes. We think the best option for everyday socks is Scottish Lisle cotton, which is obtained through a process where the threads are brushed to stop “piling”. The heel, toe and sole are reinforced with a soft but exceptionally strong, man-made fibre called Polyamide. Finally, elastane is used to create a strong hold around the band of the sock, creating the perfect fit around your feet.

Style Composition
Simply Sartorial Scottish Lisle Cotton 75%, Polyamide 23%, Elastane 2%
Spot of Style Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%
Shaken & Stirred Scottish Lisle Cotton 74%, Polyamide 25%, Elastane 1%
Ottaway Style Scottish Lisle Cotton 67%, Polyamide 33%
Bond St. Herringbone Scottish Lisle Cotton 80%, Polyamide 20%
Jermyn St. Houndstooth Scottish Lisle Cotton 80%, Polyamide 20%
100% Cotton Scottish Lisle Cotton 97.1%, Polyamide 2.9%
Breton Stripe Organic Cotton 80%, Polyamide 18%, Elastane 2%
Boot Socks Organic Cotton 86%, Polyamide 13%, Elastane 1%
Marl Socks Organic Cotton 60%, Polyamide 39%, Elastane 1%
Simply Active Ankle Socks Organic Cotton 85%, Polyamide 14%, Elastane 1%
Simply Active Crew/Quarter Socks Organic Cotton 81%, Polyamide 17%, Elastane 2%
Linen Blend Combed Cotton 64%, Polyamide 19%, Linen 16%, Elastane 1%
Welly Socks Merino Wool 85%, Nylon 10%, Lycra 5%
Jacquard Scottish Lisle Cotton 62%, Polyamide 38%
Weitz – Floral Scottish Lisle Cotton 52%, Polyamide 48%
Grosvenor Fine Stripe Scottish Lisle Cotton 75%, Polyamide 23%, Elastane 2%
Welly Socks Merino Wool 85%, Nylon 10%, Lycra 5%
Marl Trainers Combed Cotton 80%, Polyamide 19%, Elastane 1%

Special/Exclusive Collections

Style Composition
Mayfair Merino Wool Fine Merino Wool 80%, Polyamide 18%, Elastane 2%
Merino Socks Merino Wool 85%, Polyamide 15%
Cashmere Cashmere 85%, Polyamide 15%
McLaren Collection Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%
Ilaria Collection Scottish Lisle Cotton 80%, Polyamide 18%, Elastane 2%
Retro Stripe Collection Recycled Cotton 38%, Recycled Polyester (RPET) 37%, Recycled Polyamide 22%, Elastane 3%
Michael Fisher Collection Organic cotton 60%, Polyamide 39%, Elastane 1%

Size guide

Shoe Size UK US EU
Extra Small 3-6 4-7 35-39
Small 4-7.5 5-8.5 37-41
Medium 8-10.5 9-11.5 42-44
Large 11-13.5 12-14.5 45-48

 

The above chart applies to all of our sock styles with the exception of our 100% Cotton socks, which will run a little larger, and our Retro Stripe Collection socks, which will run a little smaller than other styles due to their design and composition.

What’s the length of the socks?

The majority of our socks sit comfortably mid-calf, with the exception of our Knee High range and our Welly Socks (over the calf), our Simply Trainer range (ankle length), and our Simply Active Quarter and Simply Active Ankle.

How will my subscription order be packed?

If you ordered one to four individual pairs, you will receive them wrapped in our branded tissue paper and packed in one of our lovely London Sock Company envelopes that fit through the letterbox.

If you ordered five to 9 individual pairs, these will be wrapped in our branded tissue paper and sent out in a branded box. This is the only instance where the outer packaging will be branded.

Sock Club Subscription

How do I sign up?

You can sign up for our Sock Club subscription here. Simply enter your details and choose how many pairs you want to receive each month (or quarter for ROW). There is no joining fee, all you pay for is the socks that we deliver.

How can I buy a gift subscription for someone else?

You can purchase a gift subscription here. You will have the option to select the duration of the subscription plan (3, 6 or 12 months) and the number of pairs you would like the lucky recipient to get every month or quarter.

I have received a subscription voucher as a gift, how do I activate it?

Welcome to our Sock Club! You can activate your gift voucher here

Can I choose the socks I want to receive?

Absolutely. Go wild. As a subscription member, you have access to our exclusive member’s section where you can edit your sock queue (simply click ‘Manage queue’) to suit your preference.

Members can log in at: www.londonsockcompany.club/sign-in

The first pair(s) will be dispatched 1-2 days after you sign up or redeem the voucher, so you can start adding socks to your queue as soon as you set up the subscription. Once you’ve added the pairs you want to receive to your queue, simply sit back and relax – you don’t need to follow any additional steps. 

From then on, we’ll email you in advance each month or quarter giving you some time to update your queue, pause or cancel your up-coming subscription. The socks will be shipped automatically on the date indicated on your dashboard. 

What socks are available on subscription?

As a sock club member, you will have access to all of our patterns, colours and styles except for our Merino Wool, Cashmere, Welly and Special Edition ranges, as they are exclusive collections.

Can I pause or cancel my subscription?

We believe that you can never have too many socks. But, if you find your sock drawer is overflowing, you can pause or cancel your subscription anytime via the member portal. Simply log on at londonsockcompany.club/sign-in

Is shipping included in the price of the subscription?

Yes, shipping is included in the price of our Sock Club subscriptions so you can rest assured that there are no delivery charges on top of the monthly or quarterly subscription cost. However, depending on your location your order may be subject to import duties, which are levied once your package reaches your country. For more information on import duties, please see our Delivery & Returns page.

Can I track my subscription delivery?

Unfortunately not. However, if your subscription order has been dispatched more than 5 business days ago in the UK or more than 15 business days outside of the UK, please get in touch with our Customer Care team at [email protected] and will be happy to assist you.

My Order

Can I amend or cancel my order after placing it?

When it comes to socks, we work quickly. So once your order is confirmed our fulfilment centre will start preparing it for shipping. Please make sure to review all your order details before you complete the checkout process to avoid any potential issues. However, if you do notice an error or would like to cancel your order please get in touch with us ASAP at [email protected].

We will do our best to resolve the issue for you, but please keep in mind that if your order has already been processed by our fulfilment centre, we will unfortunately not be able to make any changes.

I have received a faulty item

In the unlikely event that you receive a faulty pair of socks or that they develop a hole, please get in touch with our Customer Care team at [email protected] with a picture of the fault. We will be happy to look into it and, as per our Sock Sure guarantee, we’ll replace any damaged socks within a year of purchase.

Payments

How can I pay for my subscription order?

If you’re signing up for a subscription a credit or debit card is required to set up the regular payment. 

If you would prefer to place your order over the phone, simply call us on +44 20 3879 4558 and we’ll be happy to assist you.

Shipping & Delivery

Do you ship worldwide?

New subscription orders will only be shipped to the UK.

However, if you live outside of the UK and would like to try our pairs you can place a regular shop order here.

Returns

What are the conditions for returning my order?

We’re sorry you didn’t love your order, to start the returns/exchange process get in touch with us at [email protected].

You can return this provided the conditions below are met:

1) You are able to return the products in question to us within 28 days of receipt of your order.

2) Your items are returned to us in a resalable condition. This means unworn, in the same condition you received them and with any labels and packaging intact.

In case any of the items you purchased are faulty, please get in touch with us at [email protected] and we will be happy to resolve the situation for you.

Please note that we are currently unable to offer an international freepost returns label, so, unfortunately, we cannot cover the cost of postage, either of your original order or the return.

How can I return the items?

If you want to return a subscription dispatch or if you need any assistance, please get in touch with us at [email protected]

We will refund/exchange the products provided the conditions below are met:

1) You are able to return the products in question to us within 28 days of receipt of your order.

2) Your items are returned to us in a resalable condition. This means unworn, in the same condition you received them and with any labels and packaging intact.

In case any of the items you purchased are faulty, please contact us and we will be happy to resolve the situation for you.

Please note that we are currently unable to offer an international freepost returns label, so, unfortunately, we cannot cover the cost of postage, either of your original order or the return.

I’ve requested a refund, how long will the money take to reach my account?

It usually takes between 5-10 working days for a refund payment to reach your bank account. If it’s been longer, get in touch with us at [email protected] and we’ll be happy to look into this for you.

Corporate Gifting, Wedding Styling Service

Corporate Gifting

We offer a range of corporate gifting products to suit every budget, if you are interested in viewing our corporate gifting brochure or want to speak to a member of the team contact us at [email protected]

Wedding Styling Service

We would love for London Sock Company to play a part in your big day! If you would like some style advice to find the perfect pair of socks to complement your suit or wedding colours, you can contact us at [email protected] and we will be happy to help.

Corporate Social Responsibility

Who are your current charitable partners?

Supporting people and helping others Walk Brighter through our Share-a-Pair initiative has been something at the heart of LSC since we began. With every purchase from London Sock Company, we support London-based charity Suited & Booted. Their team work with unemployed, vulnerable and low-income men to dress them in smart clothes (including LSC socks) ready for interviews and next steps in life.

I would like to donate some socks – are you still running the Sock Amnesty initiative?

Great news, our Sock Amnesty is on! And this time we have taken it to the next level by partnering with The Reclaimery to repurpose donated socks into warm fingerless gloves and neck warmers. These will then be distributed to those in need by homeless charity Crisis UK. To learn more about this initiative and The Reclaimery, visit our Sock Amnesty page.

Can I request support for a charity?

We receive a large number of requests for our support from various organisations, and we are truly grateful to be considered for these wonderful events.

However, as a small business it is not possible for us to honour all of them, and we would not want to arbitrarily choose between all these worthwhile causes. For this reason, we are only able to work with our long-standing charity partners at this time. 

We wish you every success!

Still stuck?

Can’t find the answer you’re looking for?

Get in touch
My cart
Your cart is empty.

Looks like you haven't made a choice yet.